This will mean you will only need to remember one username and password for many systems. We will transition to using your Active Directory account for many of the systems used in the District. ALL staff MUST set up their Active Directory account in order to continue using FirstClass and initiate proxy overrides. Users that have not completed the ARMS process will NOT be able to log into FirstClass or the Internet Override system. This is very important as more District systems will use this account to log in. This self-service password management system will help you and the District better manage user accounts. This system is available to you within the District network at ALL TIMES. If you forget your password for your Active Directory account you will use the ARMS system to retrieve your password by answering challenge questions. The Access Request Management System (ARMS) is used to manage the password for your Active Directory account. Submit a work orde r for someone to help you troubleshoot your problem. If you still can't log in to a specific system, then the problem might be with that specific system. On success, use this new password for email and other systems.Ī. Follow the instructions at How to Change Your Password to check if your password is expired and change it.Ĩ. If you receive the error that the system was unable to authenticate at this step, your password might be expired. If you have forgotten the answers to your security questions, please contact the Technology Help Desk at ext. If you can't log in, click Forgot my passwordĦ. Submit a work order for someone to help you troubleshoot your problem.Ĥ. If you can log in, then use those credentials to log in to email and other systems.Ī. Try logging in with your username and password first.ģ. If you are having trouble with your password for Active Directory when logging in to email or other systems connected to Active Directory, please follow these instructions to troubleshoot your account.Ģ.
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